Your plant will be meticulously wrapped and shipped in a sturdy box. When opening your package, some soil may be loose in the box. Plant orders are shipped within 3-5 days depending on the availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied). 

We do not ship outside of the continental United States.

We will gladly offer replacement or refund if your plants arrive broken/ dead. Please contact us immediately within a week of the plant's arrival. Photos of the damage are required. We'll always try our best to accommodate you :) 

Please email us: ㅤ and attach at least a photograph of the issue for our records. We will respond within 2 business days. Returns are only accepted for pots/ tools orders.

We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Please contact us for replacements if your plants are severely damaged. We'll try our best to accommodate you.

It is the responsibility of the buyer to determine if extreme weather will impact the healthy shipment of their plants. Upon the buyer’s request, we will hold the plants until notified that it’s OK to mail them. Please note that we cannot be NOT responsible for cold damage to packages without a heat pack. Thank you for your understanding.

We're a small team trying to pack and ship orders every day. We ship early in the week to avoid weekend delays. If you order Friday-Sunday, your order will be shipped the following Monday. If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied). 

Additional processing time may be required during Sale or Promotional periods due to above-average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!

Holidays: On a week including a holiday - Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Year's, etc. - shipping may be delayed until the following week.

Extreme weather notice: We reserve the right to hold shipments during storms or periods of extreme heat or cold.

Unfortunately, due to strict import and export regulations on rooted plants, we are not able to offer international shipping outside of the continental United States.

If you want to cancel a one-time product order, please email your cancellation request to ㅤ. Please include your order number and “Order Cancellation Request” in the subject line of your email.