Information About Succulents Box Online Store

Shipping & Return Policy

Plant orders are shipped within 3-5 days depending on availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied).  

Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!

Order Processing

Shipping will be via United States Postal Service within the United States and its outlying territories ONLY. We do not ship internationally due to agricultural regulations.

We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your plant will be meticulously wrapped and shipped in a sturdy box. 

When opening your package, some soil may be loose in the box. Upon receiving your plants, make sure to remove them from their packaging immediately, and follow the care instructions in the instruction card provided.  

Shipping Rates

Standard Shipping (3-5 days) - $5.80 per Order

Shipping in Summer

It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please message us at to postpone/ reschedule your shipments. Extremely high temperature can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

⚠️Best Plant Friend is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk. 

Shipping in Winter

It is the responsibility of customers residing in areas subject to freezing weather to purchase a Heat Pack.  While heat packs do not guarantee protection from frost, they will help prevent damage from occurring. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

⚠️Best Plant Friend is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.


We only ship plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive 2 way shipping. However, we gladly offer refund or replacements if the plants arrived damaged. Please email us at if you have any an issue with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.   

For tools and pots orders, full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery. Customer is responsible for return shipping fees and any damage that occurs during transit. 

Return address:

Best Plant Friend
17381 Canyon Heights Dr
Silverado, CA 92676




We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Please contact us for replacements if your plants are severely damaged. We'll try our best to accommodate you. 


Eco-friendly Packaging

In the light of the negative impacts of environmental pollution around the globe, we take action and decide to step-by-step switch to an eco-friendly packaging solution. Our packaging materials are:

  • 100% recyclable and biodegradable cardboard boxes
  • 100% biodegradable packing peanuts made from natural and non-toxic sources