Our eGift Cards are delivered by email and include instructions on how to redeem them at checkout. They:
Have no additional processing or shipping fees.
Can be redeemed on the Best Plant Friend website only.
Can be redeemed 1 time only.
Can be redeemed for plants, planters, gardening tools, and more.
Our eGift Cards should be treated like cash, they cannot be replaced if lost, stolen, altered, or destroyed. They have no expiration date and cannot be redeemed or exchanged for cash (except as required by law). No fees will be charged against the unused balance of the eGift cards.
Our eGift Cards are nonrefundable and will be sent immediately after purchase to the buyer's email. Physical Gift Cards will not be mailed by default. If you would like the egift cards to be emailed to a recipient other than yourself or physical Gift Cards to be mailed, please contact us firstname.lastname@example.org
Your plant will be carefully wrapped in a sturdy box. If your plant comes with a clay pot, it will be meticulously bubble wrapped as well. There will be wooden stakes positioned in the soil to support the plant and keep it secured during shipping.
When opening your package, some soil may be loose in the box. Plant orders are shipped within 3-5 days depending on the availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied). We do not ship outside of the continental United States.
Our packaging materials are:
100% recyclable and biodegradable cardboard boxes.
100% biodegradable packing peanuts made from natural and non-toxic sources.
Bubblewrap will only be used for clay/ ceramic pots
Wooden stake to support the plant.
*All of our packages are sterilized before leaving the door.
We only ship out beautiful, healthy plants with protective packaging. Please track your package and open it immediately upon arrival. All plants are guaranteed for 30 days after arrival. Therefore, please contact us immediately via email@example.com if you receive your package and are not satisfied.
When you purchase online, your plants have to go through lots of stress while traveling so they may need a few days to adjust to their new environment and thrive. If your plant does not perk back up after a few days of care, let us know and we will send replacements free of charge. Remember that we always try our best to accommodate you.
It’s advised that you should repot the plant as soon as you get it. After repotting, your new houseplant will most likely struggle with transplant shock. It may appear droopy, faded, or have a slower growth rate than usual during this time. This is completely normal, and it’s also normal for transplant shock to hit especially hard after repotting a brand-new houseplant. To make sure your plant has plenty of time to adjust to its new surroundings, wait a day after potting and water your plant. Make sure any excess water drains completely from the pot afterward. Monitor your soil’s moisture levels daily to start creating a watering routine. To help perk up your new houseplant, we recommend adding a little water-soluble fertilizer, compost, or sugar water to your soil to boost its nutrients and help it grow.